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Return Policy

  • Project LM offers a 30-day return policy
  • Customers must first contact us to obtain an RMA number
  • When an RMA is approved, a return shipping label will be issued to you
  • RMAs are approved when a return is needed to address manufacturing issues or when the wrong product is received
  • Merchandise must be returned in its original packaging with an RMA number issued by us ahead of time
  • Products must be returned in the condition they were received. Products that have been modified, cut, welded, or damaged cannot be returned
  • Please include all of the original materials, instructions, manuals, etc.
  • Freight Collect and COD packages are not accepted by Project LM
  • A fee of 15% will be applied to orders of 100 or more pieces, any orders with missing materials, orders returned without the original packaging, and products not in the original condition
  • Original shipping cost and return shipping cost is the customer's responsibility
  • Please allow up to seven business days for refund to appear on your credit card statement

Exchange Policy

  • Project LM offers a 30-day exchange policy
  • We will exchange products for a same valued item, customer will be responsible for the difference
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